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BEAUTY CIRCLE
BEAUTY CIRCLE
BEAUTY CIRCLE

It is our mission to lead a movement towards circular, carbon positive and transparent beauty. A circular beauty model is core to drastically lowering our carbon emissions.

Emma Lewisham

Refill my product

As part of our circularity programme - the Emma Lewisham Beauty Circle - we offer refills for all your Emma Lewisham products. Refilling your Emma Lewisham significantly reduces carbon emissions - so you can feel good about your skin and your planet.

Your impact

When you purchase a refillable pod instead of a completely new product, you are reducing carbon emissions by up to 70%, energy use by 60% and water use by 45% (Source: LCA Centre). As well as helping to reduce the billions of units of beauty waste that end up in landfill each year.

Reducing carbon emissions

70%

Energy

60%

Water

45%
How it works Arrow

We have designed our packaging so that the inner component can be removed when it is empty and replaced with a full one that has been cleaned, sterilised, refilled and kept in circulation. We ask you to please return your empty inner pod back to us for sterilisation and reuse, or if it’s had too much wear and tear, we will ensure it is recycled through Terracycle. We ask that you collect 4 empty vessels before returning them to help reduce carbon emissions.

How to purchase your refill Arrow

Purchase the refill you are after here. This is a reusable pod that has been cleaned, sterilised, refilled and kept in circulation.

How to return your empty pod Arrow

Help us to keep our packaging in circulation by returning your empty pod back to us to be sterilised and refilled. Select your country below for step-by-step instructions on how to return your pod. If you don’t see your country listed below, please contact us at hello@emmalewisham.com so we can assist you with your return.

New Zealand
1. Purchase your ‘refill pod’ here. During checkout, click the option to include a free return shipping label. Or
download and print your free shipping label from here.
2. When your refill arrives, pop your empty pods or pouches into the box. We ask that you collect 4 empty vessels before returning them to help reduce carbon emissions.
3. Close it back up and pop the free return shipping label on the top. Drop it to your nearest post office.

Australia
1. Purchase your ‘refill pod’ here.
2. When your refill arrives, pop your empty pods or pouches into the box. We ask that you collect 4 empty vessels before returning them to help reduce carbon emissions.
3. Visit https://returns.auspost.com.au/new-zealand-post-returns and enter your information to get your pre-paid return shipping label. You’ll need to provide your order number, which is “ELR” + the first 10 digits of the tracking number for your refill package (e.g. ELR1234567890) which you can find in your Emma Lewisham shipment confirmation email.
4. Print your pre-paid return shipping label (or go into a Post Office and they will do it for you), then place it over the old shipping label on your box.
5. Now, you are all ready to drop your package off to your local Post Office or Post Box.

Recycle my product

We believe refills should always come before recycling. Refilling requires significantly less energy and resources, and therefore emits significantly less greenhouse gases, so where possible this should always be the first point of call.
However, when packaging we receive back has had too much wear and tear, we then ensure it is recycled. Contrary to common belief, most beauty containers are not kerbside recyclable due to its complexity. This is why we use specialised recyclers, Terracycle, to ensure that packaging is recycled and that we’re moving towards circularity.

How it works Arrow

We ask that you collect 4 empty vessels/items of packaging before returning them to help reduce carbon emissions. Please remove any excess product before sending it to us for recycling. You can send the below packaging material back to us for recycling:


Accepted material:
• Emma Lewisham plastic bottles, tubes and pots
• Emma Lewisham lids, droppers, pumps and pots
• Emma Lewisham glass bottles and jars (see conditions) – please DO NOT send back broken glass.
Not accepted:
• Emma Lewisham cardboard external packaging (please place this in kerbside recycling)
• Emma Lewisham product cartons (please place this in kerbside recycling)
• Products from other brands

How to return Arrow

New Zealand
1. During checkout, click the option to include a free return shipping label. OR download and print your free shipping label from here: http://dev.retex.global/emmalewisham
2. When your refill arrives, pop your empty pods or pouches into an old box. We ask that you collect 4 empty vessels before returning them to help reduce carbon emissions.
3. Close it back up and pop the free return shipping label on the top. Drop it to your nearest post office.


Australia
1. Visit https://returns.auspost.com.au/new-zealand-post-returns and enter your information to get your pre-paid return shipping label. You’ll need to provide your order number, which is “ELR” + the first 10 digits of the tracking number for your refill package (e.g. ELR1234567890) which you can find in your Emma Lewisham shipment confirmation email.
4. Print your pre-paid return shipping label (or go into a Post Office and they will do it for you), then place on an old box containing your products. We ask that you collect 4 empty vessels before returning them to help reduce carbon emissions.
5. Now, you are all ready to drop your package off to your local Post Office or Post Box.

Return my Empties image
Return my Empties image
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Luxury, science-led natural skincare made in New Zealand – backed by the highest calibre of green science and innovation in the industry.

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