You can purchase Emma Lewisham products for delivery from this website or from one of our Stockists.  

Providing you with a safe, secure shopping experience is paramount to us. We use the Shopify Payments gateway to process online orders, which accepts all major credit cards.

Please read our Terms of Service and Privacy Policy for more information.

We take your privacy seriously – please read our Privacy Policy, which describes how your personal information is collected, used, and shared when you visit or make a purchase from emmalewisham.co.nz.

Providing you with a safe, secure shopping experience is important to us. We use the Shopify Payments gateway to process online orders, which accepts all major credit cards.

Please read our Terms of Service and Privacy Policy for more information.

Your billing information should be exactly as it appears on your credit card statement. We cannot process your order if any numbers are different. Make sure you correctly spell city/province/territory names and avoid using abbreviations (unless this is how your information appears on your statement). If you’re not sure what your exact billing address is, please contact your financial institution for clarification.

Your order will come to you from Auckland, New Zealand. 

You will receive an email from us once your order is on its way.  This will contain a tracking number and a tracking link – simply click on this link to view the most recent tracking information.

Some carriers update the status of a parcel infrequently, so it’s likely that your parcel is a lot closer than you think.  If your parcel has not arrived by the estimated date we’ve given you, please first double check around your property and with your neighbours. If it cannot be found, please contact us at hello@emmalewisham.co.nz, and we will try to track the item through our shipping provider. You can speed up this process by contacting NZ Post directly at www.courierpost.co.nz/track/track-and-trace, or for Australian orders www.auspost.com.au and providing your tracking number and other information requested.

We ship to P.O. boxes in New Zealand and Australia. 

Please refer to our Delivery page.

Please refer to our Delivery page

No, we don't currently offer an automatic replenishment service.

Please view our Returns Policy for how to return or exchange a purchase.

Unfortunately, you cannot return products to us if you purchased from an authorised retailer.  Please return them via the authorised retailer you originally purchased from, within 14 days of purchase. For more information, please see our Returns Policy.

Our products are made in beautiful New Zealand, and are packed with powerful and high quality naturally derived and safe ingredients sourced from around the globe.

You can see which certifications a specific product holds, on its product page.  Our products comply with rigorous international standards.  Read our Sustainability Framework for more information on our ingredient sustainability. 

All our products are free from: synthetic chemicals, GMO, toxins, fillers, artificial colours, artificial fragrances, parabens, phthalates, sulphates, DEA, petrochemicals, mineral oils, silicones, formaldehyde, triclosan, and chemical screens.  We are free from phenoxyethanol.

Our formulations do contain benzyl salicylate, citronellol, eugenol, geraniol, linalool in very low concentrations as constituents of our essential oils.  It’s worth noting that the EWG (Environmental Working Group) rating for these, refer only to the individual constituents extracted in a lab from the essential oil, or synthetically replications.  The ratings are not applicable to our formulas, as we never use extracted or synthetic constituents, only the pure naturally occurring essential oil. 

Our formulations contain benzyl salicylate, citronellol, eugenol, geraniol, linalool, farnesol, and limonene in very low concentrations as constituents of our essential oils within our natural fragrances.  It’s worth noting that the Environmental Working Group's (EWG) rating for these, refer only to the individual constituents extracted in a lab from the essential oil, or synthetically replications.  The ratings are not applicable to our formulas, as we never use extracted or synthetic constituents, only the pure naturally occurring essential oil. 

- The pH range of Skin Reset is between pH 6 – 8. 

- SPF products are above pH 7. 

- Supernatural Anti-Ageing 72-Hour Creme is between pH 4 – 6. 

- Illuminating Exfoliant is is between pH 5 - 5.5.

- Illuminating Brighten Your Day Creme is between pH 5. - 5.5.

- Oil products have no pH value.  

All of our products are tested to ensure that they are biocompatible - meaning that they have a pH level as close as possible to the natural pH level of our skin. Our skin is an incredibly delicate organ and, just like every other organ, it works best in a certain environment. In our skin’s case, we talk about this environment in terms of a pH level. The pH scale ranges from 1 to 14, with all Emma Lewisham products sitting between 4 and 8 - in line with the optimum pH being just below a 5 (as published in the International Journal of Cosmetic Science) and 7 being considered ‘neutral’. The closer the pH level of a product is to that of our natural skin, the more effective it is in gently exfoliating skin cells to keep our skin looking beautifully bright and smooth.

Our fragrance comes from botanicals – we only use natural oil blends and extracts.  No synthetic perfumes or fragrances are used.

Yes, we use naturally derived ingredients. We also strive to use 100% organic materials and ingredients where possible, but it’s important to note that not every natural ingredient can be certified organic. For instance, water cannot be certified as organic, and an ingredient that is wild harvested cannot be certified as organic because they are not organically farmed.  Additionally, organic farmers are often very small operations and they cannot afford the costs of official organic certification. In other cases, we may not be able to source an organic alternative for an ingredient due to quantity or quality reasons. 

Generally, we recommend using only small amounts of skincare products on young children.

Our formulations do not contain: synthetic chemicals, GMO, toxins, fillers, artificial colours, artificial fragrances, parabens, phthalates, sulphates, DEA, petrochemicals, mineral oils, silicones, formaldehyde, triclosan, and chemical screens.  We are free from phenoxyethanol. 

This means Emma Lewisham products are suitable for children, particularly our sun protection (SPF) products. If your child has any allergies or skin conditions we advise you to consult your doctor or pharmacist and show them the ingredient list. You can find a full ingredient list on the product’s information page.

Yes. The Emma Lewisham range is generally suitable to use during pregnancy and while breastfeeding.  In fact, Emma herself has used these products while pregnant and during breastfeeding.  

We recommend patch testing before first use if you want to be cautious.  We also recommend you consult with your doctor or pharmacist and show them the ingredient list. You can find a full ingredient list on the product’s information page.

We do use essential oils, but generally only in very minimal concentrations within our natural fragrance.

For customers with gluten sensitivities we cannot guarantee that the raw materials and ingredients we use across the Emma Lewisham range are 100% gluten free.  However, there is no gluten as part of Emma Lewisham formulations, and no gluten added.

We recommend if you have sensitive skin or allergies that you do a patch test first or consult your medical practitioner before using any new skincare product.  If your skin is not responding well to one of our products, including irritation, please discontinue use and contact a medical practitioner.

We recommend storing Emma Lewisham products out of direct sunlight in a cool, dark place. Lids should always be closed after use and the bottle stored upright.

Emma Lewisham products are formulated with unique blends of naturally derived ingredients from around the world.  We believe it’s important to have the freshest products possible, so ingredients are at their peak and have maximum effectiveness.  

In general, the expiration of a product depends on its formulation and how you store and care for it.  

We recommend you use Emma Lewisham products within 4 months after opening (or 6 months for sunscreens) - this is what the small “open lid” symbol with the number “4” on your packaging means.  A good rule of thumb is that, just like food, skincare should be seasonal, because fresher ingredients are the most effective. 

Our products generally have a 24 month expiry date, which is the final date at which it can be used – provided it has been stored correctly.  You can find the expiry date printed on the packaging.

As a rule of thumb:

Moisturisers should be used 3 months after opening. 

Serums should be used within 4 months after opening. This is because they contain high performing ingredients that can lose their effectiveness over time.

Oils can last for 12 months depending on how they’re stored – they should be kept in a cool, dark place, otherwise they can go rancid if stored incorrectly.

On average our 30 ml and 50 ml products will last up to 3 months with daily use.  Our 100g products should last longer.  

Of course, this depends on the product dosage used daily – for instance, if you’re using our Skin Shield 100g sunscreen everyday all over your body and also reapplying throughout the day, it may run out more quickly.

Yes, our Skin Shield SPF 30 and Skin Shield Daily Face SPF 30 are SPF products.  Both products were formulated by an internationally recognised expert on sun protection. 

Our SPF 30 products are tested to the Australian/New Zealand AS/NZS 2604 standard, which is based on the international ISO 24443 for broad spectrum testing, and ISO 24444 for in-vivo SPF testing.

This means they are scientifically verified as delivering SPF broad spectrum protection, given you confidence that you're getting a high level of protection.

The term nano-particle is used to refer to a small particle with all three dimensions less than 100 nanometres. We do have nano-particles in our Skin Shield SPF 30 products, as it allows us to create formulations with little or no white cast on the skin (depending on your skin type).

According to the Environmental Working Group (EWG), nano-particles in sunscreen are safe and do not penetrate the skin, meaning it is unlikely they cause any harm when on the skin.

Our SPF products are tested to the Australian/New Zealand AS/NZS 2604 standard, which is based on the international ISO 24443 for broad spectrum testing, and ISO 24444 for in-vivo SPF testing.

This means they are scientifically verified as delivering SPF broad spectrum protection, given you confidence that you're getting a high level of protection.

We strive to produce vegan friendly products where possible.  However, a small number of our products do contain beeswax (cera alba).  You can find a full ingredient list on the product’s information page.  

No, we do not test any of our finished products, ingredients, or formulas on animals. We are PETA certified cruelty-free.

No, we are a privately owned company.  We do not test any of our finished products, ingredients, or formulas on animals. 

Our box packaging is fully recyclable and we offer a free recycling programme, the Emma Lewisham Beauty Circle for not only our bottles, jars and tubes, but for other brands of facial skincare too. 

View our Sustainability Framework to see the recyclability of each of our packaging elements, as well as an outline of our core packaging challenges and the complexities of recycling within our industry.  It also discusses sustainability goals we're working towards.

We do not use synthetic microbeads (plastic beads) in any of our products.

Yes, if you're based in Australia or New Zealand we do have refills available. You can get a refill on our Skin Reset Even Skin Tone serum and Supernatural Triple Vitamin A+ Oil glass bottles and on our Supernatural Anti-Ageing 72-House Creme glass jars. You can purchase a product that has been refilled, here. 

You can learn about causes we support here.

A free, incentive-based recycling programme to ensure beauty products are kept in circularity. Through a partnership with Terracycle, Emma Lewisham offers free returns, rewards and recycling for not only the packaging of our own facial products, but for all brands’ facial products. Collect 4 empty facial skincare vessels and return these for recycling, and get a $15 single-use voucher for emmalewisham.co.nz in return for your efforts. 

Sign up  for the Emma Lewisham Beauty Circle Recycling Programme here. 

To participate in the Emma Lewisham Beauty Circle, simply:

1)  Collect a minimum of 4 empty facial skincare vessels. These can be from any skincare brand (it doesn't have to be an Emma Lewisham product)

2)  Sign up with our recycling partner Terracycle at https://www.terracycle.com/emmalewisham-nz

3)  Download and print your free shipping label from your Terracycle profile.

4)  Place your empty vessels in any re-useable packaging for shipping (such as an old cardboard box) and affix the shipping label. Then drop your package off to your local New Zealand Post

Accepted waste: Any brand of this facial skincare packaging: Plastic bottles, tubes and pots Lids, droppers, pumps and pots Glass bottles and jars (see conditions)

Conditionally accepted: Clear or coloured glass packaging (Check with your local council as it may be kerbside recyclable in your region. Otherwise, you may include it in your collections for this programme.) 

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Not accepted: Sachets, sheet masks Cardboard external packaging (place in kerbside recycling) Makeup or other beauty products 

It costs Emma Lewisham to be part of it, but we absorb this cost as part of our product stewardship, we believe taking ownership as a brand for our waste is the right thing to do. There is no cost passed onto you.

No, the voucher cannot be redeemed in conjunction with other Emma Lewisham Beauty Circle vouchers. It is valid until 30 June 2021. The voucher cannot be redeemed for cash. Each voucher can only be used once.